Automating:
Information systems can be used for automating processes and bussiness functions to enable the organization in executing specific tasks more quickly and accurately with a consistent quality and reduced cost
For example:
In my workplace at Citigroup Global Services ,previously when a new employee would join .We would have to fill various forms and submit to different departments for creating User Ids to provide access to computers,shared drives and other systems.this was a very time consuming and tedious manual job,which was later replaced by an automated online system-Virtual resource.Using this system we could raise a request for ID creation and with just one request all the concerned departments would be automatically notified about the access request.Once the Ids were created the manager of the new employee would be electronically notified,thus completely eliminating the need to fill various documents and personally submitting them to all the departments and then personally collecting the Ids and password from the respective departments.
Informating:
The process of using Information system to not just specific operations ,but also use to learn and improve the day-yo-day activities within that operation is termed as Informating.informating does not limit the use of Information System to just automating a process but also extends the use of Information system in understanding trends,patterns,performance of the operations and hence further improve the processes.Informating helps in unearthing flawed bussiness processes which might have been blindly automated using Information Systems.
Example:
At citigroup Global Services Ltd.,previously whenever we had a technical issue with the computers ,network or softwares ,we used to call a helpline number and as and when any technical engineer would be available he would come and resolve the problem.This was later replaced by a completely automated system-Virtual tech. Employees used to access this system to register the problem that they were facing and this system would automatically assign the issue to a technical engineer depending on his availability.Not only did the system reduce the time takem to register and resolve issues,but also proved beneficial in substantially improving the process.This system helped immensely to comprehend the amount of time an associate took to resolve the issue ,identify recurring issues,categorize the time periods when maximum issues were registered ,decide whether additional engineers were required,etc.Thus ,the system not only helped in automating the process,but also helped in improving it and making it more effective and efficient.
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Sunaina D
EE09B037
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Sunaina D
EE09B037
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